GENERAL CONDITION OF SALE

1 - APPLICATION OF CONDITIONS

The seller Gaming-Tech sprl is defined below as "Gaming-Tech sprl." Our headquarters is located at 1, Rue Medori - 1020 Brussels - Belgium, to contact us by phone: +32 (2) 840 71 94. A company registered with the Crossroads Bank of Enterprises No. 0644630326 and the services of the TAA: BE 0644.630.326. The buyer is defined below as the company or the person signing and accepting the present conditions of sale. Information communicated on the website, in the price lists as well as in the mails may be modified by the seller without prior notice. The mere fact of placing an order or accepting an offer from the seller involves the unconditional acceptance of the present general conditions. These terms and conditions may be modified at any time and without prior notice by the Seller. Then, the modifications taking effect to any later orders.

2 - ORDERS

Offers are valid while stocks last.

2.1 Product description

The essential characteristics of the product are indicated on the site.

2.2 Availability of products

You are informed about the availability of the product directly on the site. However, in the case of unavailability of the ordered product, Gaming-Tech sprl reserves the right to cancel the sale. For products not stored in our warehouse, our offers are valid if stocks are available from our suppliers.

However, you can cancel the sale and claiming the refund. This must be done within a maximum of 14 days from the date of receipt of the material.

2.3 Steps to conclude the contract

When you register an order, it reaches Gaming-Tech sprl via its mailbox and the sale is concluded (agreement on the merchandise and the price). The acceptance of your order is confirmed by sending an e-mail to the e-mail address associated with your customer account. The contractual information is presented in English and must have a confirmation containing this information at the latest at the time of delivery.

2.4 Canceling the order

The order placed on our site is automatically canceled if the payment is not received.

3 - PRICES

The prices listed on the website are indicated in euro (all taxes included), excluding delivery charges. They may vary, in particular in the event of fluctuations in the exchange rate of the currency against the euro. However, the prices on your order after validation and registration are firm and definitive. If prices drop a few days after the order, we will not be able to compensate you for the difference. If the prices increase, we are committed to delivering you at the price fixed on the day of the order, except in case of stock shortage and therefore of new supply from our suppliers. The delivery cost is calculated automatically according to each order. It appears on the summary of your order, before final registration.

4 - DELIVERY AND TRANSPORT

Gaming-Tech has chosen Bpost and KIALA as its delivery partner. In case you are absent on delivery, a notice of our passage is deposited in your mailbox. This invites you to withdraw the parcel within 15 days at your local post office. The delivery costs are depending on the weight of the package and the mode of delivery chosen.

4.1 Delivery times

The delivery is made to the address you indicated when you placed the order. Gaming-Tech sprl is committed to delivering the order within 20 days from the day after your payment has been received. Gaming-Tech sprl does not make partial delivery.

4.2 Delay in delivery

In case of late delivery, we advise you to check directly the status of your order before contacting us, on the carrier’s website by the shipping number. In case of force majeure or events such as lockout, strike, total or partial stoppage of work in the vendor's factory or its suppliers, epidemic, war, requisition, fire, flood, interruption or delay in transportation, legal or administrative measures preventing, restricting, delaying or prohibiting the manufacture or importation of the products, the seller is released from all commitment to delivery dates. The seller will keep the buyer informed in a timely for cases and events listed above. In all cases, delivery on time takes place only if the buyer is up to date of his obligations towards the seller.

4.3 Transport risks

Gaming-Tech sprl shall bear the risks associated with shipping until delivery. That is to say until the physical delivery of the parcels to the addressee indicated at the time of the order or to his representative accepted by him. Of course, in condition that you check the parcels when they are received in the presence of the deliverer and, if necessary, write on the transport voucher the reservations observed in accordance with the procedure described below.

4.4 Receipt of Goods

On receipt of the goods, the buyer is asked to check the condition of the package and the conformity of the goods delivered in the presence of the deliverer. The buyer will be required to note the reservations made on the delivery note.

The buyer must refuse delivery if the goods are damaged, missing, or if the package has been opened or repackaged or has opened packaging seals. Goods accepted without reservation by the consignee at the time of delivery are considered to have arrived in good condition, in conformity with the order and in their entirety. Gaming-Tech responsibilities can not be engaged. For any questions or difficulties you may encounter, we invite you to contact us by email at info@gaming-tech.net

The buyer is obliged to report any problems of reception by mail, within 7 days.

5 - CLAIM AND SERVICE AFTER SALES

For any complaint, we invite you to contact our services at the following e-mail address: sav@gaming-tech.net except application of the legal guarantee *. All claims in cases of defect in goods delivered, an inaccuracy in the quantities, or in their reference, must be notified to the seller by mail within 7 calendar days from receipt of the goods.

5.1 Back

The return of the goods is done only by post, unless otherwise mentioned. Any return of goods requires the prior agreement of Gaming-Tech via the e-mail address sav@gaming-tech.net. In the absence of a return agreement, the goods will be returned or held at your disposal, at your expense, risks and perils. All transport, storage and handling charges being your responsibility. Unless the warranty applies *, the products are returned at your expense and at your own risk. We advise you to declare the value of the goods and to take out transport insurance. After obtaining the return agreement, the buyer has a period of 7 days to return the defective goods to the seller. The following information is usually requested: precise contact information, description of the item (s) concerned, serial number, breakdown and invoice number corresponding to the parts described. The goods must be returned with a copy of the invoice appearing on the parcel within 7 days after the Gaming-Tech return agreement, to the following address: Gaming-Tech SPRL - Rue Medori, 1 to 1020 Brussels, Belgium.

5.2 Requirement of the original packaging

Any defective product must be returned in its original packaging, which alone allows to transport the product in good conditions, includes the whole product and its accessories. Any product that is incomplete, damaged  or whose original packaging has been damaged, will not be taken back, exchanged or refunded.

5.3 Reimbursement

Any request for refund can only be taken into account after the products returned to Gaming-Tech have arrived in accordance with the return procedure indicated above. In case of return and refund request, the terms will be as follows:

- Package returned from the customer's wishes: refund of the product and initial shipping costs, costs of return to the charge of the customer.

- Parcel returned for engaging the company’s responsibilities (non-conformity, parcel not arrived ...): refund of the product and shipping costs.

6 - FACULTY OF RETRACTATION RESERVED FOR INDIVIDUALS

For a distance selling, the particular buyer has the right to notify Gaming-Tech that he / she waives the purchase. It must do so by e-mail, within 14 working days from the day following the day of the goods delivery. Any request for a return made outside this period can be accepted. The buyer must return the goods in their original condition and packaging, reusable, carefully opened and resellable. The goods must be accompanied by a copy of the purchase invoice. In the case of products which have been manufactured in accordance with the consumer's specifications and which have become unfit for sale by the consumer or have been used by him in such a way that the product has become unfit for sale,  it is not possible to give up the purchase.

In the case of computers provided with a Windows license, the right of withdrawal may only be exercised on the computer and not on the license, if the consumer has previously agreed to this point at the time of the order. The consumer does not have the right to withdraw from sealed software that has been unsealed after delivery.

Any return must have been previously validated by Gaming-Tech. The return of the goods takes place at the expense, risk and peril of the buyer.

Gaming-Tech reserves the right to check the return status of the goods within 2 weeks of receipt date.

If returned goods is not unsuitable for sale by the customer and is not damaged, Gaming-Tech has 14 days to refund the purchase, except delivery costs which are at the customer’s expense.

In the contrary case (goods whose packaging has not been carefully opened and has become unfit for sale by the consumer), the purchaser is deprived of his right of withdrawal.

To recover his goods, he has to present himself at our premises, during opening hours, with an identity document, or to mandate a carrier at his expense. Professionals do not have this right to withdraw.

7 - WARRANTY

Our agreements are governed by Belgian law. The Belgian Courts are competent

7.1 Manufacturer warranty

For products with a specific manufacturer's warranty (warranty coverage directly by the manufacturer, or on-site warranty, or specific warranty extension), the Customer must contact the manufacturer directly, without going through Gaming-Tech. Indeed, Gaming-Tech does not provide any contractual warranty for these products, except for the application of the legal warranty *. Our company will refuse any return of goods within this context and can not be held responsible for any defect of the manufacturer under this guarantee. Details of the manufacturers are available on the website.

7.2. Gaming-Tech warranty

In case of failure or non-functioning of a refurbished product, the buyer benefits from the warranty conditions of 12 months from purchase date. The accessories phones (batteries, helmets ...) are guaranteed 1 month. The warranty terms are directly defined by the supplier of the product, and may vary from manufacturer to manufacturer. In case of need, the customer can contact Gaming-Tech to find out what to do in case of a problem or breakdown on a refurbished product, by phone +32 (2) 840 71 94 or by e-mail at : sav@gaming-tech.net . In all cases, the product invoice is necessary for benefiting its guarantee. Gaming-Tech may not be solicited, for whatever reason, by a purchaser to take over any exchange or repair of a product for which the supplier refuses the application of the guarantee. The shipping costs of sending the item (s) are at customer’s charge. For any return of parcels, you have to return it by the Post (or other carrier) to the company Gaming-Tech. Whatever the problem concerning your article, it is necessary to join with the defective device a copy of the invoice. Warning, the warranty does not apply to the repair of damage resulting from a cause external to the device (eg oxidation, accident, shock, lightning, fluctuation of current ...) or of customer’s fault resulting from use or installation not in conformity with the manufacturer’s specifications, of a use detrimental to the good preservation of the apparatus, of a commercial use. The guarantees of the products sold by Gaming-Tech do not cover: the replacement of consumables (batteries, earbud, bulbs, fuses, etc.) abnormal or non-conforming use of the products, breakdowns related to accessories (power cables, (Eg, oxidation, accident, shock, lightning strike, fluctuation), damage caused by a repair worker outside the Gaming-Tech area, damage caused by external causes current).

For new products, the buyer has a legal guarantee of 24 months from the invoice date. The warranties exclude external damage, damage resulting from improper use of the products, damage resulting from the intervention of a repairer not approved by Gaming-Tech or the manufacturer. In no event shall Gaming-Tech be liable for any loss or alteration of data or programs on any hardware or media (diskettes, hard drives, etc.) that are returned for technical intervention, whether under warranty or not. Gaming-Tech is solely responsible for the replacement of defective parts. Gaming-Tech can not be held responsible for the compatibility problems of the computer parts it provides. If the equipment can not be replaced by identical equipment, the customer will be offered equivalent or superior equipment. In the case of bankruptcy or impossibility of supply of the manufacturer, the customer can not turn against Gaming-Tech, which will not assume any responsibility for warranty on on the manufacturer's products.

The seller's warranty is limited to the repair, replacement or refund in value of goods recognized as defective by the seller, taking into account the use made of them and according to the seller. The seller undertakes only to replace the defective parts. The warranty therefore does not cover labor costs or those resulting from disassembly, reassembly and transport operations, except where the legal guarantee * applies. Warranty is inapplicable if serial numbers are damaged, moved or removed.

You also benefit from the legal guarantee of latent defects on products sold, defects in conformity of the goods with the contract. The buyer is obliged to inform the seller by e-mail of the existence of the lack of conformity within a period of 15 days to from the date on which has established the defect. Failure to comply with this notice period will result in the buyer losing the possibility of availing himself of the guarantee. 

*Legal warranty for 2 years (Law of 1 Septembre 2004 relating to consumer protection in respect of the sale)